We are always happy to receive feedback from our patients, families and medical staff. The following is a selection of feedback sent to us.

Dr Lesley Soo wrote,

Mr and Mrs T.

Both Mr and Mrs T are in their late 80s, just admitted to my nursing home for respite care, both confused with no clear histories.  Mr T had left chest wall pain, and Mrs T had left hip pain. Examination was not helpful. Urgent mobile Xrays were very helpful.

Mr T had pneumonia diagnosed, and antibiotics commenced in a short space of time.

Mrs T had an avulsion fracture of the left hip, and bed rest and analgesia settled her problem.

Both patients were saved a hospital trip and the unsettling nature of this when just admitted to an institution. Furthermore, the hospital was saved the assessment of 2 new patients.

I have found the mobile Xray service both timely and useful. The reporting has been excellent.

Dr Lesley Soo

Pam Stephens, a resident’s daughter, wrote,

Dear Simon,

I am just writing to express my appreciation of the excellent mobile X-ray service provided by your company. I had been told by my mother’s doctor that she needed an X-ray on her foot. My Mum is 92 years of age and lives in an aged care facility. She is quite frail and after a long illness is quite anxious about going outdoors. At the time the X-ray was required I was suffering from complications following hip surgery and I was unsure how I would manage transporting her to an external X-ray service. I was relieved and delighted when I was told of your service by the facility and even more so when the X-ray was completed quickly and efficiently without posing any concerns for my Mum.

I can see that your service would offer many benefits for residents of aged care facilities and their families.

Thank you once again,

Pam Stephens.

If you would like to leave feedback, you can do so here.

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